Making a Complaint
If you would like to make a complaint please follow these simple steps to seek a resolution.
Making a Complaint
If you would like to make a complaint to Stroma Building Control please contact us using one of the following options below to seek a resolution.
Online
Submitting an email to bc-complaints@stroma.com.
Post
Writing to 4 Pioneer Way, Castleford, West Yorkshire, WF10 5QU.
Telephone
Calling 0345 621 11 16.
Stroma Building Control will confirm receipt of your complaint and ensure it is processed in accordance with the Customer Service Policy requirements, a copy of which can be downloaded here (to link to the new policy once signed off). If you need to contact Stroma Building Control during the complaint investigation or need to provide evidence to us to support your complaint, please contact us by emailing buildingcontrol@stroma.com.